Still have questions after browsing our products? Check out our frequently asked questions below to find what you need. If you're still unsure, don't hesitate to reach out to us using the form below. We're here to help!
Shipping & Handling
How long will it take for my order to ship?
You can expect your order to ship within 48 hours of us receiving your payment. Transit times can take 2-7 days, depending on your location.
You can expect to receive tracking information within 24 hours of the shipping label being created. If you do not receive tracking info within 3 days (72 hours) of your order being placed, please contact support@shopscratchgolf.com.
What should I do if my product arrives damaged?
Make note of any damages when signing for delivery. Send photos of the damage and box, with a brief description of the damage, to support@shopscratchgolf.com. Any signs of damage must be reported within 24 hours of delivery.
Scratch Golf will pay for return shipping for any damaged, defective, or incorrect products at our expense. We will make sure you receive the product you ordered, undamaged, as soon as possible. If the item(s) is damaged after use are non-refundable unless specified by the manufacturer's warranty.
What is your Return Policy?
- Customers may initiate a return within 30 days from the delivery date of their purchase.
- If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
- Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee plus return shipping costs and a refund processing time of 7 business days.
- To initiate a return, contact support@shopscratchgolf.com and provide proof of purchase. Our team will review eligibility for returns and refunds.
- Customers can expect to receive refunds within 5 business days after the processing time. Refunds will be made directly to the payment method used for the purchase.
Do you offer expedited shipping?
Yes, but unfortunately we are not able to offer it as an option in the online checkout at this time. If you would like to expedite your shipment, please contact us at support@shopscratchgolf.com with your shipping address and we will get back to you as soon as possible with a quote.
Do you ship internationally?
No, at this time we only ship to the continental United States.
Ordering Process
What payment methods do you accept?
- Credit & Debit cards (Visa, MasterCard, American Express, and Discover)
- PayPal
- Google Pay
- Apple Pay
How will my order be fulfilled?
Once your order has been placed, you will receive an order confirmation via email. Upon receiving your order, we will begin to process and prepare your order for shipment. If the product(s) is on backorder or out of stock, we will contact you immediately.
Some of our products will ship directly from the manufacturer, to help cut down on shipment time and cost.
How do I cancel or change my order?
After an order has been placed, you cannot make any changes online. Please contact support@shopscratchgolf.com to change or cancel your order.
General Product Information
Do you offer installation services?
At this time, we only offer local installations within 60 miles of our location. However, if you live outside of that radius, we are more than happy to facilitate an installation with a contractor local to you.
Can you help me design my simulator room?
We would love to help you design your space. Get in touch with us and we will gather more information about your space and what you’re looking to do. From there, we can provide you with photorealistic 3D renders of what your space could look like. And then we can explore what options are available to make that design a reality.
Do you offer custom size simulator enclosures and flooring?
Absolutely! We can offer simulator enclosures in a wide range of sizes to fit almost any application. We can also offer fully custom simulator floor installations with professional putting green and second cut turf. If you are interested in a custom build, please reach out to us via phone, chat, or email us at support@shopscratchgolf.com.